OFFSHORE MANAGED SERVICES

Full-service offshore operations built and managed for you.

When you need more than just people—you need performance. CORE® delivers offshore managed services designed to reduce your operational load, lower your costs, and boost service quality. Whether you’re outsourcing customer serviceadmin tasks, or IT supportwe’ve built our full-service BPO operations to deliver results—not just headcount.

Why use CORE® Managed services?

End-to-End Team Management

We recruit, onboard, equip, and manage your team—while you focus on outcomes.

All-Inclusive Pricing

Fixed-price offshore staffing covers everything: employee salary, facilities, IT, HR, payroll, engagement, and performance tracking.

Performance-Backed Delivery

Performance-backed offshore teams by operations manager to ensure daily KPI tracking and quality assurance.

Built-in Compliance

From payroll to labor law compliance, we handle all employment requirements under our registered entity.

Workspace & Technology Support

Your team works from our secure Makati office, with fast internet, modern workstations, and 24/7 facilities and IT support services. 

What’s included in our offshore Managed Services

From talent acquisition to IT support, everything your offshore team needs comes built-in.

Services

What you get

Who it is for

CORE® Managed Services is the best fit for companies that need structure, delivery, and scale.

support_agent

Businesses offloading back-office, customer service, or support roles.

speed

Startups that want a fast ramp-up without legal or operational burden.

domain

Mid-sized firms seeking managed services in the Philippines without legal or logistical burden.

verified

Businesses that care about service delivery, retention, and quality—not micromanaging

CORE Managed Services team reviewing analytics and delivery metrics

Common roles we fill for Managed Services

Start with one team member. Scale to a full department. Add roles as needed.

support_agent Customer Service Representatives (CSR)
engineering Technical Support Representatives (TSR)
help_center Service Desk / Helpdesk Analysts (L1/L2)
forum Email & Chat Support Specialists
local_shipping Logistics / Order Tracking Support
shopping_bag E-commerce Support (Returns, Refunds, Cancellations)
medical_services Healthcare Member Support Representatives
shield Insurance Claims Customer Support
flight Travel & Hospitality Support (Reservation Agents)
account_balance Banking & Financial Services Support

Ready to build your offshore team?

Let CORE handle the setup, staffing, and daily operations, so you can stay focused on growth. It’s time to experience smarter offshore managed services  with full operational support.

Frequently Asked Questions (FAQs)

Get clarity on how the program works, how you earn, and the tools available to help you succeed as a CORE partner.

What is offshore managed services? 

It’s a model where CORE® handles recruitment, facilities, equipment, HR, payroll, and daily team performance—so you don’t have to.

We don’t just assign you staff—we hire your team, manage everything end-to-end, and assign operations managers for daily KPI tracking.

Yes. CORE® offers BOT as an option for clients who want to begin with EOR or BPO services and eventually transition into owning a local Philippine entity. This model provides a structured and low-risk pathway to establish a fully operational local team while benefiting from our expertise in recruitment, compliance, and operations during the initial phases. It ensures business continuity and smooth knowledge transfer when clients are ready to take full ownership.

We recommend on-site office setups for most offshore managed services roles to ensure close supervision, team collaboration, and consistent service quality. However, for technical or higher-salaried positions, remote work is a practical and widely supported option. 

Absolutely. CORE® can complement your existing vendors, providing backup capacity or performance-based alternatives to ensure continuity and reduce vendor risk.

Yes. CORE® proactively informs clients in advance about relevant Philippine holidays and clearly communicates any associated additional pay requirements, such as double pay.

CORE Insights

Delve into helpful articles that explore EOR industry trends, employee management, and other related topics that will empower you to navigate the complexities of the business world.

Group of people discussing
Business Process Offshoring
U.S. Expansion Playbook: Why Philippines Outsourcing Beats Nearshoring 

TL; DR: For U.S. companies weighing nearshore vs offshore outsourcing, the real tradeoff isn’t distance—it’s execution. While Philippines outsourcing vs Latin America often starts as a cost comparison, offshoring to the Philippines typically delivers stronger English proficiency, deeper customer service and

female asian remote team employee with headset
Business Process Offshoring
How to Build a Remote Team in the Philippines in 60 Days 

TL;DR: To build remote team in the Philippines successfully, most companies need structure more than speed. A provider-supported 60-day framework balances hiring timelines, compliance under the Philippine Telecommuting Act, onboarding, and performance, resulting in more

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