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EOR industry trends

The Future of the Employer of Record Industry: Trends to Watch

The Employer of Record (EOR) industry plays a significant role in modern business. EORs provide a range of services, from payroll administration to compliance management, to help companies to manage their workforce more effectively. This blog will explore the trends shaping the future of the EOR industry, from the increasing popularity of EOR services to

30 May 2023
Front View Young Asian Support Service Female Worker Sitting

Should You Outsource? 6 Signs It’s Time to Outsource

If you’re debating whether to outsource or not, the answer is clear: it’s time for your business to consider outsourcing. Today, many have wondered why outsourcing is good and discovered its benefits: agility, cost reduction, and enhanced functionality. The practice is so effective that the outsourcing industry is booming. Researchers project the business process outsourcing

26 May 2023
eor pros and cons

The Advantages and Disadvantages of Using an EOR

Many business owners and entrepreneurs are considering acquiring its services with the ongoing rise of the Employer of Record (EOR) industry. If you are thinking of using an EOR for your business, there are some things you will need to consider first before making the switch. This blog will explore the pros and cons of

25 May 2023
a group of man and a woman discussing an eor compliance

Navigating Compliance with an Employer of Record

Compliance is a necessary aspect of any business, regardless of location. As a business owner, you must ensure compliance. Processing the required paperwork can be challenging and costly, but you don’t have to handle it all yourself.  Many companies use third parties like an Employer of Record (EOR) to help them navigate the dizzying array

23 May 2023
a woman wearing a headset and typing on a keyboard about Customer Service Context

Why Context? Content in Delivering Great Customer Service

What’s the difference? “Context vs. Content” According to Oxford Languages, Context is the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed. Content, on the other hand, is the things that are held or included in something.  On a different note,

28 Mar 2023
a person wearing a headset and using a laptop talking to a customer using Tech Jargons

What Tech Jargons Should You Avoid in Customer Support?

The key to a successful relationship between a customer service team and the clients is effective communication. However, barriers such as foreign language and technical jargons might greatly affect the connection between the representative and the customer.  Technical jargon is meant to simplify a concept and improve communication. This only works if the people involved

23 Mar 2023
a man wearing a black long sleeves sitting at a desk using a computer working as a Virtual Assistant

5 Ways a Virtual Assistant Will Improve Your Daily Operations

As a business owner, there may be times that you find some tasks a little too overwhelming. It requires taking on a long list of responsibilities and working for hours. With that, you could be unable to focus on the more important duties and it may affect your business overall performance.  Moreover, as your business

21 Mar 2023
a man standing in front of a whiteboard with people around him discussing about E-Commerce tools

10 Tools Your E-Commerce Business Should Be Using

The growing competition in the e-commerce industry has pushed more businesses to go online. With the long list of benefits that e-commerce offers, you may now also be considering looking beyond the traditional way of running your business.  According to a report by the United Nations Conference on Trade and Development (UNCTAD), the e-commerce sector

16 Mar 2023
a woman holding a piece of paper in front of a group of people having a discussion about E-commerce interaction cost

8 Tips to Reduce Interaction Cost in Your E-commerce Site

As technology continues to rise, so do the possibilities of making your products accessible online through an e-commerce website. Companies have the freedom to customize their own website to gain more visibility. As customers now rely on technology to search for their needs easily.   However, customers could also experience frustrating encounters when viewing e-commerce websites.

14 Mar 2023
a man standing in front of a computer screen inside a conference room having a meeting with colleagues about Sales Closing Tactics

11 Sales Closing Tactics to Improve Conversion Rates | CORE

It is important to attract many leads in order to find people that could be converted into prospects. To attract leads, some businesses hire companies with lead generation services. These companies offer proven lead generation strategies to help their clients gain the interest of consumers.   However, besides getting leads, one of the most crucial points

9 Mar 2023
a group of people sitting at computers checking for Call center metrics

10 Metrics to Prioritize When Hiring an Inbound Call Center

An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming calls, resolve issues, and provide the essential support that drives customer satisfaction across industries. However, each business faces its own challenges when selecting an inbound call center provider. For example,

7 Mar 2023
Merchant Services Team

8 Habits of Effective Merchant Customer Service Providers

With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted already to merchant services for convenience and security concerns. It allows your business to offer various payment methods with its different modes such as credit card, electronic fund transfer, and

2 Mar 2023
a woman typing on a laptop, Personalizing E-mails

8 Great Ways To Personalize Support E-mails

In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast resolutions, quick responses, and a personalized experience.  As a matter of fact, personalization has helped businesses in strengthening their relationship with customers. According to an online survey, 80% of consumers

28 Feb 2023
a group of people working at computers discussing de-escalation techniques customer support

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor quality of the purchased product. Also, whenever customers are having a hard time reaching customer service, they get frustrated. In fact, according to a report,

23 Feb 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80% of customers expect better service during the pandemic.  How high and better could they want. Depends on the customer’s preferences, maybe?  Even call center companies

21 Feb 2023
a woman looking at a mirror, holding a make up kit in front of her her phone while doing E-Commerce Live Streaming

Live Streaming for E-Commerce: Should You Try It For Your Brand!

Many businesses have leveraged the power of videos to help achieve their business goals. Over the years, live streaming has been a fast-growing industry. A new report from Grand View Research revealed that live streaming is expected to reach $184.27 billion by 2027 at a compounded annual growth rate of 20.4% from 2020-2027. By the

16 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call center companies cannot please everyone, still, statistics say a lot about a customer’s distrust in customer support.  Did you know that 50% of customers believe

14 Feb 2023
a group of people around a table having a meeting discussion to Boost E-Commerce Sales

How to Boost E-Commerce Sales: 8 Things to Check

It’s great to know that technology’s sole purpose is not just for entertainment but also helps in booming businesses. What we now coin as ‘e-commerce’ brings a new perspective to our online activities through buy-and-sell processes done on the internet.    Many have taken to online business, harnessing what technology has to offer. Merchants are coming

9 Feb 2023
a group of people having a discussion as an Offshored sales team

How Managers Can Effectively Direct Their Offshored Team

Offshoring services has been common to businesses nowadays, making it one of the fastest-growing industries in the world. In fact, the offshoring market size is expected to reach USD405.6 billion by the year 2027.   Even with the benefits that offshoring provides, it could also be a cause of stress for business owners. Unlike when hiring

7 Feb 2023
a woman wearing headphones looking at a phone Using Chatbots Customer Service

How Chatbots and AI have Revolutionized Customer Service

Providing the best customer experience has always been one of the main goals of businesses. However, the traditional way of customer service fails to keep up with the constantly changing expectations of customers.  But with new technology evolving every now and then, businesses would need to keep up and improve their services. Customers’ expectations change

2 Feb 2023
Payment Processing Tools

8 Payment Processing Tools To Make The Shift To Online Selling 

Making the switch to online selling makes sense nowadays for various reasons. Over the years, there has been a change in customers’ shopping behavior. We can now see shoppers doing extensive research on their smartphones first before getting in touch with sales.   Besides that, shoppers can directly buy from their smartphones, eliminating the need to

31 Jan 2023

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