Technical Support

Enhance your capabilities by staying informed about the latest in the realm of technical support. Get access to practical tips, tools, and techniques designed to elevate your problem-solving abilities and customer service acumen.

A man in a white shirt works on a laptop, representing IT outsourcing in the Philippines.

IT Outsourcing Philippines: Benefits and Considerations for US Businesses 

IT outsourcing in the Philippines is growing fast, as numerous US companies now outsource at least one business function. In 2023, the global outsourcing market hit $92.5 billion, with $66.5 billion coming from IT services. Rising costs and ongoing talent shortages in the US tech sector are driving companies to explore offshore outsourcing options. Meanwhile, Philippines

24 Jul 2025

Members of a remote IT team in the Philippines engaged with their computer screens during a virtual meeting.

Building a Remote IT Team Philippines: Best Practices for Success 

Building a remote IT team in the Philippines is a smart way to scale while keeping operations cost-efficient and agile. The country stands out for its tech talent, strong English skills, and cultural alignment with Western businesses. According to a report, the Philippines ranks among the top digital nations for innovation and outsourcing. This makes

15 Jul 2025

Three men collaborating while reviewing data on a computer screen related to managed services outsourcing.

Managed Services: Outsourcing IT Operations for Long-Term Success

Imagine a business world where you can concentrate on what you do best while experts ensure your IT systems operate seamlessly behind the scenes. That’s the promise of managed services outsourcing. This solution empowers businesses to optimize operations, cut costs, and embrace innovation without missing a beat. Curious how it works? Let’s explore how managed

14 Feb 2025

A woman wearing a black dress infront fof her colleagues having a presentation about Offshoring Services

Top 5 Benefits of Offshoring Your Business

The offshoring industry is continuously growing worldwide. It is expected to reach a massive $81.5 billion value, as stated in Fortunly. This makes the competition in the market to be even tighter. Therefore, many business owners and entrepreneurs are now considering joining the industry and acquiring the helpful services it gives them. In this blog,

8 Mar 2024

eor101, the ultimate guide to employer of record

EOR 101: The Ultimate Guide to Employer of Record

Expanding your business and global presence is the best way to access a broad range of customers and international talent. But, by expanding, you’re also increasing your workforce and responsibilities, including tasks, costs, and liabilities associated with hiring new employees.  With an offshore Employer of Record (EOR) company, you can allocate those hiring and HR

12 Jan 2024

Developing,Programming,And,Coding,Technology,Working,In,A,Software,Develop

Data Analytics Outsourcing for SMEs: Top 6 Things to Know

In every aspect of today, data and information mean an evident advantage, and businesses are leveraging this knowledge by doing their best to glean business insights from the data they collect. Yet, small and medium-sized enterprises (SMEs) face challenges mastering data analytics intricacies.  Around 69% of chief data officer interviewees reported a shortage of data

27 Sep 2023

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7 Types of IT Services to Outsource

In the ever-evolving business landscape, IT (Information Technology) outsourcing is a transformative strategy many companies adopt. With the complexities of modern technology, the demand for specialized expertise is higher than ever.   Its popularity stems from outsourcing allowing companies to tap into a pool of specialized professionals, reducing costs and increasing efficiency. Many experts predict the

17 Aug 2023

a couple of women sitting at a table looking at a laptop content moderation best practices

6 Content Moderation Examples and Best Practices to Know

Content moderation plays a vital role in upholding a positive and secure user experience on online platforms. This process includes monitoring and reviewing User-Generated Content (UGC) to make sure it aligns with the guidelines and policies of the platform. When you put content moderation best practices into effect, you’re taking steps to shield your users

14 Aug 2023

colleagues working together call center office with coffee

Technical Support: What It Is and How It Affects User Experience

Modern technology has heavily influenced every aspect of our lives, changing how we work and conduct business. It has been an integral part of any business transaction as more people engage with digital systems, electronic processes, or other technological tools and devices.   However, when using a product or service, users may encounter technical issues that

20 Jul 2023

outsystems logo on laptop, outsystems banner

Low-Code Development: 6 Ways OutSystems Benefits Developers

Software development is now a crucial aspect for businesses across industries. Developers are responsible for building applications that drive innovation, enhance user experiences, and streamline operations and back-office processes. However, traditional coding approaches in software development often present challenges, including lengthy development cycles and limited collaboration opportunities. To address these pain points, low code development

17 Jul 2023

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