Customer Support

Explore tips, trends, and best practices in customer support to boost service quality, team performance, and client satisfaction.

a person wearing a headset and using a laptop talking to a customer using Tech Jargons

What Tech Jargons Should You Avoid in Customer Support?

The key to a successful relationship between a customer service team and the clients is effective communication. However, barriers such as foreign language and technical jargons might greatly affect the connection between the representative and the customer.  Technical jargon is meant to simplify a concept and improve communication. This only works if the people involved

23 Mar 2023
a man wearing a black long sleeves sitting at a desk using a computer working as a Virtual Assistant

5 Ways a Virtual Assistant Will Improve Your Daily Operations

As a business owner, there may be times that you find some tasks a little too overwhelming. It requires taking on a long list of responsibilities and working for hours. With that, you could be unable to focus on the more important duties and it may affect your business overall performance.  Moreover, as your business

21 Mar 2023
a man standing in front of a whiteboard with people around him discussing about E-Commerce tools

10 Tools Your E-Commerce Business Should Be Using

The growing competition in the e-commerce industry has pushed more businesses to go online. With the long list of benefits that e-commerce offers, you may now also be considering looking beyond the traditional way of running your business.  According to a report by the United Nations Conference on Trade and Development (UNCTAD), the e-commerce sector

16 Mar 2023
Merchant Services Team

8 Habits of Effective Merchant Customer Service Providers

With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted already to merchant services for convenience and security concerns. It allows your business to offer various payment methods with its different modes such as credit card, electronic fund transfer, and

2 Mar 2023
a woman typing on a laptop, Personalizing E-mails

8 Great Ways To Personalize Support E-mails

In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast resolutions, quick responses, and a personalized experience.  As a matter of fact, personalization has helped businesses in strengthening their relationship with customers. According to an online survey, 80% of consumers

28 Feb 2023
a group of people working at computers discussing de-escalation techniques customer support

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor quality of the purchased product. Also, whenever customers are having a hard time reaching customer service, they get frustrated. In fact, according to a report,

23 Feb 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80% of customers expect better service during the pandemic.  How high and better could they want. Depends on the customer’s preferences, maybe?  Even call center companies

21 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call center companies cannot please everyone, still, statistics say a lot about a customer’s distrust in customer support.  Did you know that 50% of customers believe

14 Feb 2023
a person wearing headphones and writing a customer a feedback on a notebook

How to Collect and Analyze Customer Feedback Effectively 

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and how they feel about its products and services.  However, customer feedback is not simply approaching customers and asking them how their experience went. Such a

24 Jan 2023
a group of people sitting in front of a computers, writing a tech support email

A Quick Guide to Writing a Good Tech Support Email

Just because you are working in technical support doesn’t mean you will no longer be dealing with customer emails. For someone engaged with troubleshooting hardware and software, writing tech support emails may be a big deal to you. However, you need to realize that there will be times when you need to a write tech

19 Jan 2023

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