Customer Service

Explore customer-centric strategies, effective communication techniques, and the latest trends in customer service. Improve your customer interactions, build lasting relationships, and elevate your service delivery to new heights. 

a woman looking at a mirror, holding a make up kit in front of her her phone while doing E-Commerce Live Streaming

Live Streaming for E-Commerce: Should You Try It For Your Brand!

Many businesses have leveraged the power of videos to help achieve their business goals. Over the years, live streaming has been a fast-growing industry. A new report from Grand View Research revealed that live streaming is expected to reach $184.27 billion by 2027 at a compounded annual growth rate of 20.4% from 2020-2027. By the

16 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call center companies cannot please everyone, still, statistics say a lot about a customer’s distrust in customer support.  Did you know that 50% of customers believe

14 Feb 2023
a woman wearing headphones looking at a phone Using Chatbots Customer Service

How Chatbots and AI have Revolutionized Customer Service

Providing the best customer experience has always been one of the main goals of businesses. However, the traditional way of customer service fails to keep up with the constantly changing expectations of customers.  But with new technology evolving every now and then, businesses would need to keep up and improve their services. Customers’ expectations change

2 Feb 2023
E-Commerce Best Practices

E-Commerce Best Practices to Stand Out From the Competition

E-commerce has seen considerable growth in the last few years. The demand has grown even more in 2020 with the COVID-19 pandemic. The rise in the popularity of e-commerce and its practices has been buoyed by the changes in the customer’s buying patterns. Consumers are now looking for convenience when looking for a product to

26 Jan 2023
a person wearing headphones and writing a customer a feedback on a notebook

How to Collect and Analyze Customer Feedback Effectively 

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and how they feel about its products and services.  However, customer feedback is not simply approaching customers and asking them how their experience went. Such a

24 Jan 2023
a woman sitting on a bed using a phone, browsing on online shopping store

5 Tips To Decrease Cart Abandonment Rates in Your Online Shop

Did you know that cart abandonment can hurt your conversion rate?  Customers may be interested in your products to the point of adding it to their shopping cart. However, they may not push through with it leaving the transaction without making any purchase.   Cart abandonment is very common among customers. A report placed the global

10 Jan 2023
a group of people sitting at computers discussing about E-commerce conversion rates

5 Practical Tips to Increase Your E-Commerce Conversion Rates

Having a great website does not guarantee a conversion rate. You may have hired the best web designer for your e-commerce store, but is it generating enough customer traffic? Also, you are investing in advertising, so if you are not attracting customers, what’s the point of all your effort? E-commerce conversion rates are an important

9 Jan 2023
A customer support agent using a call center script

6 Best Practices for Effectively Using Call Center Scripts

When a customer calls to inquire about your product or service, you must be prepared to assist and provide appropriate solutions. Even if your company has a self-service option or a mobile app, 88% of customers would rather talk to a real person about their buying problems. Your customer support team may include people with

17 Oct 2022
CORE Employee checking data

4 Common Data Entry Mistakes (And How to Fix Them)

Data entry is a fundamental skill that allows businesses to keep track of all their information. These records must be accurate, secure, and in the correct order. As a result, organizations must avoid as many data entry errors as possible. What exactly is a data entry error? Data is a collection of facts, figures, or

17 Oct 2022

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