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A global clinical research organization was facing rising costs, patient recruitment delays, and increasing compliance risks. By partnering with CORE® through a fully managed services in clinical research model, they established an offshore team in the Philippines. This partnership delivered faster patient enrollment, stronger regulatory oversight, and more than 50% cost savings, all while eliminating the complexity of building and managing an offshore unit on their own.
The Importance of Managed Services in Clinical Research
This BPO case study in clinical research highlights how a global sponsor overcame stalled enrollment, regulatory pressures, and rising onshore expenses. Faced with patient recruitment delays and growing compliance risks, the organization turned to a clinical research BPO solution that provided specialized offshore support. Through a managed services clinical research model, CORE® delivered faster enrollment cycles, stronger oversight, and significant cost savings, showing how outsourcing can transform trial operations into a more scalable and resilient framework.
The Challenge: Recruitment Delays and Compliance Risks
The global clinical research company encountered several operational barriers that threatened their ability to meet trial deadlines:
- Patient Recruitment Delays: Low enrolment rates slowed trial progress and drove up costs.
- Compliance and Data Quality Risks: Adhering to FDA, HIPAA, and ICH-GCP standards demanded specialized oversight.
- High Operational Costs: Onshore staffing models strained budgets and limited scalability.
- Limited Internal Bandwidth: The in-house team lacked the resources to build and manage an offshore model effectively.
Together, these issues not only delayed critical studies but also heightened exposure to regulatory penalties and lasting financial strain. For organizations competing in a global market, leveraging patient recruitment outsourcing in the Philippines and adopting offshore clinical trial recruitment solutions emerged as a strategic necessity.
The Solution: Fully Managed Offshore Team by CORE®
To address the company’s challenges, CORE designed a tailored clinical research BPO solution that combined scalability, regulatory compliance, and patient recruitment expertise. Through our managed services model, the organization gained a fully supported offshore team in the Philippines. This ensured both flexibility and reliability in trial operations.
Roles Provided:
- Clinical Research Associates (CRAs)
- Quality Assurance (QA) and Quality Control (QC) Specialists
- Clinical Research Coordinators (CRCs)
- Regulatory Affairs Specialists
- Data Managers
- Inbound Receptionists
- Clinical Research Patient Recruiters (CRPRs)
- Patient Recruitment Data Analysts
- Recruitment Patient Quality Analysts (RPQAs)
- Offshore Compliance (Chart Review) Teams
By leveraging this model, the company gained immediate access to highly skilled clinical research professionals, strengthening trial consistency and operational efficiency without the burden of building and managing an offshore unit independently.
Why the Philippines for Clinical Trials?
The Philippines has emerged as a trusted hub for clinical trial compliance outsourcing, offering both a skilled workforce and cost-efficient operations. By tapping into this talent market, CORE enabled the global clinical research company to realize substantial cost savings in offshore clinical research while maintaining high standards of quality.
- Skilled Workforce: A strong pool of healthcare and life sciences professionals.
- High English Proficiency: Facilitates seamless collaboration with global trial sites.
- Cost Efficiency: Delivers over 60% savings compared to onshore hiring.
- Cultural Compatibility: Strongly aligned with Western business practices.
- Rapid Scalability: Teams can quickly expand across trial phases and study volumes.
Additionally, this strategic advantage allowed the company to balance affordability with robust oversight. This was achieved within the comprehensive total talent management approach of CORE.
The CORE® Advantage: Performance Oversight and Scalability
The managed services clinical research framework of CORE delivered end-to-end operational efficiency while minimizing risk:
- Managed Services Model: CORE handled recruitment, HR, payroll, compliance, employee engagement, and facilities management.
- Performance Oversight: Dedicated operations managers closely monitored recruitment KPIs in clinical research to ensure that patient enrolment and compliance targets were consistently met.
- Secure Infrastructure: Offshore teams operated in CORE-managed office and were supported by reliable IT systems.
- Fixed-Rate Solution: A simple hourly rate (starting at $11.50) covers salary, HR, compliance, and facilities.
By combining this framework with our recruitment process outsourcing expertise, CORE gave the company the flexibility, scalability, and confidence needed to achieve successful trial delivery.
Results: Faster Enrollment and 50% Cost Savings
The partnership produced measurable, high-impact results:
- Faster Patient Recruitment: Shortened enrolment cycles that minimized trial delays.
- Stronger Compliance: Dedicated QA and compliance teams ensured adherence to global regulatory standards.
- Significant Cost Savings: Achieved over a 50% reduction compared to onshore operations.
- Flexible Scalability: Offshore teams scaled seamlessly to support new trial requirements.
- Operational Relief: Freed internal teams to focus on advancing scientific outcomes.
Compared with common industry practices, this offshore model has delivered stronger results than traditional outsourcing, underscoring the advantages of offshore clinical trial recruitment for global sponsors. For CROs exploring new approaches, these results highlight why the build-operate-transfer (BOT) model offered by CORE is a proven strategy for sustainable advancement.
Driving Better Outcomes for Clinical Research
Through the managed services clinical research solutions provided by CORE, the global clinical research company accelerated trial execution, optimized budgets, and strengthened compliance. These efficiencies allowed the team to redirect resources toward innovation, patient engagement, and future-focused research strategies. Ultimately, it enhanced trial outcomes and built a stronger competitive edge.
Scaling Clinical Research with Confidence
This case study shows how the clinical research BPO solutions of CORE enabled a global company to scale operations, reduce costs, and enhance compliance. By integrating offshore expertise with structured oversight, CORE eliminated operational barriers and allowed organizations to focus on driving scientific breakthroughs.
Get started today to explore how CORE® can accelerate your clinical research with scalable, compliant, and cost-effective solutions.
