With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common
Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for
One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although
Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes
Just because you are working in technical support doesn’t mean you will no longer be dealing with customer emails. For
When a customer calls to inquire about your product or service, you must be prepared to assist and provide appropriate
Data entry is a fundamental skill that allows businesses to keep track of all their information. These records must be
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