Customer Support

a group of people working at computers discussing de-escalation techniques customer support

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor

23 Feb 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call

14 Feb 2023
a person wearing headphones and writing a customer a feedback on a notebook

How to Collect and Analyze Customer Feedback Effectively 

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and

24 Jan 2023
a group of people sitting in front of a computers, writing a tech support email

A Quick Guide to Writing a Good Tech Support Email

Just because you are working in technical support doesn’t mean you will no longer be dealing with customer emails. For someone engaged with troubleshooting hardware and software, writing tech support

19 Jan 2023
A customer support agent using a call center script

6 Best Practices for Effectively Using Call Center Scripts

When a customer calls to inquire about your product or service, you must be prepared to assist and provide appropriate solutions. Even if your company has a self-service option or

17 Oct 2022
CORE Employee checking data

4 Common Data Entry Mistakes (And How to Fix Them)

Data entry is a fundamental skill that allows businesses to keep track of all their information. These records must be accurate, secure, and in the correct order. As a result,

17 Oct 2022

Join our online community

Facebook Instagram Linkedin-in Tiktok Youtube

Make your hiring journey a breeze

Leave compliance, complexity, and worry behind with CORE employer of record services.

Let's talk

Want to be part of our team?

We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!

View job openings
Three professionals in black attire gathered around a laptop, discussing inside a corporate office.

Your smarter way to growing your team starts here.

Take the first step towards hassle-free growth! Partner with us and we’ll make remote hiring easier for you.

Inquire today and let’s talk about your needs!

One CoreDev IT, Inc. (CORE)

Effortless, compliant, and cost-effective.

Facebook-f Linkedin Tiktok Instagram Youtube

COMPANY

Talent Solutions

connect with us

  • US: +1 (307) 683-8181
  • US: +1 (646) 661-5757
  • US: +1 (818) 824-4260
  • US (Toll-free): +1 (855) 479-8540
  • UK: +44 (203) 608-0434
  • PH: + 632 5310-6188 | (02) 5310-6188
Receive the latest news

Stay in the loop!

Get notified about new articles