Customer Support

A woman wearing a black dress infront fof her colleagues having a presentation about Offshoring Services

Top 5 Benefits of Offshoring Your Business

The offshoring industry is continuously growing worldwide. It is expected to reach a massive $81.5 billion value, as stated in Fortunly. This makes the competition in the market to be

8 Mar 2024
eor101, the ultimate guide to employer of record

EOR 101: The Ultimate Guide to Employer of Record

Expanding your business and global presence is the best way to access a broad range of customers and international talent. But, by expanding, you’re also increasing your workforce and responsibilities,

12 Jan 2024
Customer service vs customer support infographic thumbnail

Customer Service vs. Customer Support: Similarities, Differences, and Best Practices 

The importance of customer interaction, especially within the framework of business process offshoring or customer support offshoring, is undeniable. Within this context, we have two essential elements: customer service vs

16 Oct 2023
Why you need a virtual assistant

8 Reasons Why You Need to Hire A Virtual Assistant

As a business owner, you wear multiple hats and have an extensive list of tasks you must accomplish daily. Managing everything on your own can be overwhelming, leading to burnout

11 Aug 2023
a woman wearing a headset and typing on a keyboard about Customer Service Context

Why Context? Content in Delivering Great Customer Service

What’s the difference? “Context vs. Content” According to Oxford Languages, Context is the circumstances that form the setting for an event, statement, or idea, and in terms of which it

28 Mar 2023
a person wearing a headset and using a laptop talking to a customer using Tech Jargons

What Tech Jargons Should You Avoid in Customer Support?

The key to a successful relationship between a customer service team and the clients is effective communication. However, barriers such as foreign language and technical jargons might greatly affect the

23 Mar 2023
a man wearing a black long sleeves sitting at a desk using a computer working as a Virtual Assistant

5 Ways a Virtual Assistant Will Improve Your Daily Operations

As a business owner, there may be times that you find some tasks a little too overwhelming. It requires taking on a long list of responsibilities and working for hours.

21 Mar 2023
a man standing in front of a whiteboard with people around him discussing about E-Commerce tools

10 Tools Your E-Commerce Business Should Be Using

The growing competition in the e-commerce industry has pushed more businesses to go online. With the long list of benefits that e-commerce offers, you may now also be considering looking

16 Mar 2023
Merchant Services Team

8 Habits of Effective Merchant Customer Service Providers

With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted already to merchant services for

2 Mar 2023
a woman typing on a laptop, Personalizing E-mails

8 Great Ways To Personalize Support E-mails

In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast resolutions, quick responses, and a

28 Feb 2023

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