GLOBAL CAPABILITY CENTER (GCC)

A Global Capability Center is a fully owned and operated offshore unit that handles core business functions such as IT, finance, HR, and customer support. Unlike traditional outsourcing, where third-party vendors manage operations, GCCs provide companies with complete control over processes, systems, and talent. This model ensures better alignment with corporate culture, enhanced data security, and long-term strategic value.  

The Philippines offers a unique combination of a highly skilled, English-proficient workforce, cultural compatibility with Western businesses, and cost-effective operations. Its robust infrastructure and supportive government policies make it an ideal destination for GCC setup in the Philippines, enabling companies to leverage local talent while maintaining high operational standards. 

The Build-Operate-Transfer model is a strategic approach where a service provider sets up and manages the offshore development center during the initial phases. Once the operations reach stability, full ownership and control are transferred to the parent company. This model minimizes risks, ensures seamless integration, and allows businesses to scale efficiently.  

GCC outsourcing offers companies greater control over operations, enhanced data security, and better alignment with corporate objectives. Unlike traditional outsourcing, which often focuses on cost savings, GCCs emphasize capability building, innovation, and strategic integration, leading to long-term value creation.  

In a GCC model, offshore talent acquisition involves recruiting and developing dedicated teams that are fully integrated into the parent company’s operations. This approach fosters a strong organizational culture, improves employee engagement, and enhances retention rates, as the offshore team aligns closely with the company’s values and objectives.  

Absolutely. Modern GCCs are not just operational hubs but also centers of excellence that drive innovation, research, and strategic initiatives. By leveraging the offshore development center model, companies can focus on high-value activities such as AI development, data analytics, and product innovation, contributing significantly to the organization’s global growth.