CORE excels in delivering real estate BPO services that strategically position businesses for sustainable growth and superior service delivery. Facing inconsistent outcomes due to an inefficient shared outsourcing model, a fast-growing property management company sought a partner capable of providing undivided focus and scalable resources.
Through CORE’s customized approach and dedicated offshore teams for real estate, the client transitioned smoothly to a transparent, fully managed outsourcing environment, resulting in enhanced operational efficiency and strengthened market presence.
The Importance of Real Estate BPO Services in a Competitive Market
The real estate industry is evolving rapidly, driven by increasing market demands, digital transformation, and the need for streamlined operations. As property management firms scale, many leverage real estate BPO services to improve efficiency, cut costs, and remain competitive.
Real estate outsourcing solutions enable companies to delegate essential, time-consuming tasks—like leasing support, tenant services, financial processing, and administrative work—to specialized offshore teams. This empowers firms to focus on high-value activities such as client relationships, property acquisitions, and portfolio growth.
Beyond cost savings, offshore real estate support provides businesses with skilled teams dedicated to efficient back-office solutions. With the right outsourcing partner, companies can achieve:
📌 Consistent Operational Excellence – Dedicated teams ensure accuracy, speed, and process consistency.
📌 Scalability for Growth – Businesses can expand without the constraints of in-house hiring and infrastructure costs.
📌 Process Optimization – A structured real estate process outsourcing model enhances workflow efficiency and performance tracking.
📌 Strategic Workforce Management – Ethical employment practices and transparent offshore operations contribute to employee satisfaction and retention.
Property management outsourcing helps firms optimize operations, scale sustainably, and achieve long-term strategic success. By implementing a dedicated approach rather than a shared-service model, real estate companies can ensure superior service delivery, improved client satisfaction, and seamless expansion into new markets.
The Challenge: Scaling Real Estate Operations with Traditional BPO Models
A fast-growing property firm required dedicated offshore support for leasing, tenant services, and financial tasks without compromising quality. However, their previous property management outsourcing partner used a shared resource model, where agents managed multiple client accounts simultaneously. This led to inefficiencies in operations and real estate back office support:
📌 Lack of Process Ownership – Their previous BPO partner assigned shared agents who juggled multiple clients, leading to shallow process expertise.
📌 Inconsistent Service Quality – Performance and turnaround times fluctuated due to split responsibilities, impacting customer experience.
📌 Limited Transparency – The client lacked visibility into employee compensation, engagement initiatives, and operational processes offshore.
📌 Scalability Constraints – They needed a partner who could grow with them while ensuring dedicated support.
📌 Employee Well-being Concerns – A strong commitment to fair wages and employee engagement made it crucial to find a values-aligned outsourcing provider.
Without tailored real estate outsourcing, the client risked inefficiency, operational bottlenecks, and reduced offshore team engagement.
The Solution: Dedicated Real Estate BPO Services for Sustainable Growth
CORE implemented a real estate back office support solution designed to enhance efficiency, transparency, and scalability:
✅ Fixed-Cost, Transparent Pricing Model
A predictable, all-inclusive hourly rate ensured clear financial planning, eliminating hidden costs.
✅ Exclusive, Dedicated Offshore Teams for Real Estate
Employees worked solely on the client’s processes, developing in-depth expertise and delivering consistent service.
✅ End-to-End Business Support
Comprehensive back-office services included:
- Recruitment, HR, and Administrative Support
- Payroll Processing and Timely Disbursement
- IT Support and Fully Equipped Workstations in a State-of-the-Art Facility
- Employee Engagement Initiatives to foster connection and belonging
- Dedicated Onsite Operations Manager to oversee daily operations, monitor KPIs, and provide regular performance updates
✅ Onsite Operations Management and Leadership Oversight
A dedicated operations manager provided real-time KPI monitoring and performance updates, with direct executive involvement from CORE’s leadership team.
✅ Salary Transparency and Ethical Employment Practices
CORE ensured fair wages, aligned with the client’s standards, to maintain an engaged and high-performing workforce.
The Results: A High-Performance, Scalable Real Estate Outsourcing Solution
To assess provider fit, the client conducted a 3-day competitive trial, comparing CORE against multiple BPOs, including their incumbent partner.
Trial Performance Results
📈 #1 in Accuracy – 96.67% task accuracy, the highest among all competitors.
📈 #1 in Speed – 40% faster turnaround time, with an average task completion time of 218.94 minutes.
Business Impact
💠 Stronger Process Expertise – Dedicated employees became process experts, reducing errors and increasing efficiency.
💠 Higher Employee Satisfaction – Personalized onboarding, branded welcome kits, and direct client involvement in hiring fostered engagement and retention.
💠 Seamless Scalability – The client expanded from 11 to 50 dedicated employees by Q1 2025 under the same collaborative, transparent model.
💠 Strategic Leadership Support – CORE’s hands-on leadership approach throughout the process gave the client confidence in both operational excellence and employee well-being.
Transforming Real Estate BPO Services for Unmatched Scalability
CORE’s real estate outsourcing solutions offer property management firms a scalable, process-driven approach to offshore support. By implementing dedicated offshore teams for real estate, CORE transitions clients seamlessly from inefficient shared-service models into high-performing real estate back office solutions.
CORE’s people-first outsourcing delivered transparency, ethical practices, active leadership, and tangible improvements in operations and employee engagement.
- Consistent, high-quality service delivery
- Specialized teams of real estate process experts
- Scalable and sustainable business growth
This collaborative partnership gives clients full outsourcing oversight, confidently positioning them for operational excellence through 2025 and beyond.
Client Testimonial
“Thanks for jumping on our trial so quickly — I really appreciate it. And while I know the Philippines is the friendliest country on earth, your team was truly a pleasure to work with.
We tested several BPOs side by side, including our existing provider — all performed well, but your team stood out.
That performance is impressive, but performance alone wasn’t the deciding factor. What truly made the difference was the way we worked directly with CORE’s owners and leaders, rather than being passed off after the initial call. That direct connection, leadership involvement, and transparency created a level of trust and confidence we could feel — and that’s why CORE is our top choice.”
— Founding Partner, Real Estate Company
Ready to Scale Your Real Estate Operations with Confidence?
Outsourcing doesn’t have to mean sacrificing quality. With CORE’s real estate process outsourcing, you gain offshore real estate support tailored to your needs—ensuring efficiency, transparency, and long-term success.
