CUSTOMER SUPPORT AND CALL CENTER (BPO)

Turn customer support outsourcing into your competitive advantage

We make customer support outsourcing simple and effective—helping you scale with skilled Filipino professionals who deliver positive, brand-building experiences every time. 

BUILD YOUR DREAM TEAM

World-class customer support, powered by Filipino talent

Filipino customer service professionals are known worldwide for their exceptional communication skills, cultural adaptability, and warm approach—qualities that set them apart in delivering outstanding customer experiences. Whether being assigned in inbound and outbound call handling, multichannel support, technical troubleshooting, or sales inquiries, our talented teams ensure every interaction feels personal, professional, and productive.

With CORE, you gain access to a skilled workforce ready to provide 24/7 customer service to global customers, ensuring that your business is always available whenever your customers need help. 

Smart customer support outsourcing services tailored for modern businesses 

Customer expectations evolve; your support strategy should too. With CORE, you get dynamic, adaptable solutions that fit your business needs today and scale for tomorrow. 

Deliver premium customer experiences without overspending

Building an in-house support team can be costly, but outsourcing with CORE offers a cost-efficient customer experience management solution without compromising service quality. Get top-tier customer support or call center services while keeping operational expenses under control. 

Adapt to changing demands without the hiring headaches 

Growth shouldn’t be limited by staffing constraints. Whether you need to ramp up during peak seasons or expand into new markets, our agile workforce solutions allow you to scale seamlessly—without the hassle of recruitment and training. 

Real conversations that build real connections 

Customers don’t just want solutions—they want to feel heard. Our teams are trained to deliver natural, engaging, and solution-focused interactions, ensuring every customer feels valued and understood. Whether handling inquiries, resolving issues, or upselling services, our specialists communicate with authenticity and care. 

Seamless customer support operations that keep customers happy 

Speed and efficiency matter in customer service. Slow response times and unresolved issues drive customers away—but with CORE, your business benefits from a streamlined support structure that prioritizes quick resolutions, reduced wait times, and smooth interactions across all channels. 

Built-in training and continuous improvement 

CORE provides ongoing coaching and performance monitoring to ensure your support teams continually improve. From soft skills training to industry-specific knowledge, we invest in talent development so your customers always receive high-quality assistance. 

Explore the roles we can fill to build your perfect team

Customer Service

Maintains client relationships, managing client needs and expectations. Filipino Account Managers offer exceptional client service and cultural flexibility, providing cost-effective ways to ensure high client satisfaction. 

Builds and maintains relationships with customers, ensuring loyalty and satisfaction. Filipino client relations management specialists deliver high-quality client support while offering substantial cost savings for businesses. 

Focuses on preventing churn and ensuring customer loyalty. Filipino professionals excel in communication and negotiation, providing effective customer retention strategies to maintain strong customer bases at lower costs. 

Handles customer inquiries and complaints through various channels. Filipino CSRs are known for their excellent communication skills, patience, and cultural adaptability, making them ideal for global customer service at a lower cost. 

Focuses on long-term customer satisfaction and retention. Filipino professionals are skilled at building strong client relationships, providing proactive support at a fraction of the cost of onshore hires. 

Manages customer queries via email, offering efficient and cost-effective communication. Filipino professionals excel in written communication, ensuring smooth interactions at reduced costs. 

Assists users with IT-related issues and needs. Filipino specialists provide affordable and reliable helpdesk support services, helping businesses reduce downtime and maintain smooth operations. 

Assists customers in real-time through chat interfaces. Filipino agents offer quick response times and strong problem-solving abilities, ensuring customer satisfaction while reducing operational costs. 

Manages the end-to-end order management process. Filipino professionals are detail-oriented and efficient, ensuring accurate and timely order processing for global businesses at lower operational costs. 

Troubleshoots and resolves customer technical issues. Filipino technical support professionals offer businesses affordable and efficient solutions, excelling in resolving complex technical problems. 

Call Center (BPO)

Handles inbound or outbound calls to assist customers or sell products. The Philippines is a global leader in BPO solutions and customer support outsourcing, offering highly skilled agents at competitive rates. 

Handles incoming customer inquiries and sales opportunities. Filipino professionals provide excellent customer service and sales expertise, offering cost-efficient ways to capture inbound leads. 

Reaches out to potential customers, generating leads and closing sales. Filipino agents excel in outbound sales, offering cost-effective solutions for sales generation with proven success rates. 

Makes outbound calls to promote products or services. Filipino telemarketers provide cost-effective solutions for lead generation and customer engagement. 

Oversees daily operations of call center teams, ensuring targets are met. Filipino supervisors bring strong leadership and operational expertise, ensuring efficient operations at a lower cost. 

Manages and guides call center agents to meet targets and deliver high-quality service. Filipino team leaders are effective in driving performance, offering cost-efficient leadership. 

Oversees entire call center or BPO operations, ensuring smooth performance. Filipino operations managers offer strong leadership, ensuring cost-effective management of large-scale operations. 

Monitors and evaluates call center performance to ensure high service standards. Filipino analysts excel in maintaining service excellence, helping businesses improve customer interactions while reducing costs. 

Designs and delivers training programs for call center agents. Filipino trainers bring expertise that helps businesses maintain high-quality performance at a lower operational cost. 

Manages staffing levels and schedules to optimize call center operations. Filipino planners provide cost-effective workforce management, ensuring efficiency in high-demand environments. 

Ready to upgrade your customer experience?

Give your customers the experience they deserve—seamless, responsive, and built for growth. Scale smarter and serve better with a team that delivers real results. 

GET STARTED

CORE Insights

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Inquire today and let’s talk about your needs!

One CoreDev IT®, Inc. (CORE®)

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  • US: +1 (307) 683-8181
  • US: +1 (646) 661-5757
  • US: +1 (818) 824-4260
  • US (Toll-free): +1 (855) 479-8540
  • UK: +44 (203) 608-0434
  • PH: + 632 5310-6188 | (02) 5310-6188
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