Customer Service

Explore customer-centric strategies, effective communication techniques, and the latest trends in customer service. Improve your customer interactions, build lasting relationships, and elevate your service delivery to new heights. 

Benefits of customer service

7 Benefits of Delivering Good Customer Service

In today’s thriving and fiercely competitive business landscape, simply offering top-notch goods or services is not enough for success. If there’s something businesses should care about the most, it’s their

3 Aug 2023
Customer service best practices

Customer Service Best Practices: Top 7 Strategies 

When running a successful business, one of the most important factors is providing exceptional customer service. In today’s highly competitive market, customers have more choices than ever and expect positive

26 Jul 2023
Caucasian entrepreneur, businessman, manager working concentrated in office understanding EOR gig economy

Understanding the Role of an EOR in the Gig Economy

The pandemic brought about many changes in various industries, including the widespread growth of the gig economy worldwide. An employer of record (EOR) can play a crucial role in this

6 Jun 2023
a woman wearing a headset and typing on a keyboard about Customer Service Context

Why Context? Content in Delivering Great Customer Service

What’s the difference? “Context vs. Content” According to Oxford Languages, Context is the circumstances that form the setting for an event, statement, or idea, and in terms of which it

28 Mar 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023
a woman looking at a mirror, holding a make up kit in front of her her phone while doing E-Commerce Live Streaming

Live Streaming for E-Commerce: Should You Try It For Your Brand!

Many businesses have leveraged the power of videos to help achieve their business goals. Over the years, live streaming has been a fast-growing industry. A new report from Grand View

16 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call

14 Feb 2023
a woman wearing headphones looking at a phone Using Chatbots Customer Service

How Chatbots and AI have Revolutionized Customer Service

Providing the best customer experience has always been one of the main goals of businesses. However, the traditional way of customer service fails to keep up with the constantly changing

2 Feb 2023
E-Commerce Best Practices

E-Commerce Best Practices to Stand Out From the Competition

E-commerce has seen considerable growth in the last few years. The demand has grown even more in 2020 with the COVID-19 pandemic. The rise in the popularity of e-commerce and

26 Jan 2023
a person wearing headphones and writing a customer a feedback on a notebook

How to Collect and Analyze Customer Feedback Effectively 

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and

24 Jan 2023

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