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a man wearing a black long sleeves sitting at a desk using a computer working as a Virtual Assistant

5 Ways a Virtual Assistant Will Improve Your Daily Operations

As a business owner, there may be times that you find some tasks a little too overwhelming. It requires taking on a long list of responsibilities and working for hours.

21 Mar 2023
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10 Tools Your E-Commerce Business Should Be Using

The growing competition in the e-commerce industry has pushed more businesses to go online. With the long list of benefits that e-commerce offers, you may now also be considering looking

16 Mar 2023
Philippine flag on a pole

Labor Laws to Consider When Sourcing from the Philippines

With a 7.6% GDP growth in 2022, the Philippines’ rising economy is now attracting international businesses looking to hire a global team. The country is a good option for foreign

15 Mar 2023
a woman holding a piece of paper in front of a group of people having a discussion about E-commerce interaction cost

8 Tips to Reduce Interaction Cost in Your E-commerce Site

As technology continues to rise, so do the possibilities of making your products accessible online through an e-commerce website. Companies have the freedom to customize their own website to gain

14 Mar 2023
a man standing in front of a computer screen inside a conference room having a meeting with colleagues about Sales Closing Tactics

11 Sales Closing Tactics That Will Improve Your Conversion Rates

It is important to attract many leads in order to find people that could be converted into prospects. To attract leads, some businesses hire companies with lead generation services. These

9 Mar 2023
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10 Metrics to Prioritize When Hiring an Inbound Call Center

An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming calls, resolve issues, and provide

7 Mar 2023
Merchant Services Team

8 Habits of Effective Merchant Customer Service Providers

With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted already to merchant services for

2 Mar 2023
a woman typing on a laptop, Personalizing E-mails

8 Great Ways To Personalize Support E-mails

In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast resolutions, quick responses, and a

28 Feb 2023
a group of people working at computers discussing de-escalation techniques customer support

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor

23 Feb 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023
a woman looking at a mirror, holding a make up kit in front of her her phone while doing E-Commerce Live Streaming

Live Streaming for E-Commerce: Should You Try It For Your Brand!

Many businesses have leveraged the power of videos to help achieve their business goals. Over the years, live streaming has been a fast-growing industry. A new report from Grand View

16 Feb 2023
a woman wearing a headset and using a laptop working as a customer support

How to Get Useful Feedback to Improve Your Customer Support

One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a partner outbound and inbound call

14 Feb 2023

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