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Customer Service vs. Customer Support: Similarities, Differences, and Best Practices 

The importance of customer interaction, especially within the framework of business process offshoring or customer support offshoring, is undeniable. Within this context, we have two essential elements: customer service vs

16 Oct 2023
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10 Ways to Boost Employee Performance Evaluation in the Philippines 

Employee performance assessment is a fundamental aspect of managing a productive workforce. In the Philippines, where the workforce exhibits diversity and constant change, it’s crucial to implement effective methods for

6 Oct 2023
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Data Analytics Outsourcing for SMEs: Top 6 Things to Know

In every aspect of today, data and information mean an evident advantage, and businesses are leveraging this knowledge by doing their best to glean business insights from the data they

27 Sep 2023
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Expanding Your Business in the Philippines with EOR Services 

If you’re eyeing your next long term business expansion in the Philippines, that would be a sound decision! The business landscape of the Philippines offers a myriad of opportunities for

22 Sep 2023
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Building Software for Scalability: 10 Tips and Strategies 

Computer software has been an essential part of any business and users alike. Ordinary users may not know it, but software is a critical factor that makes a computer or

14 Sep 2023
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What is Payroll Outsourcing and How It Works: A Guide

Businesses are the driving force of today’s world. Global trade meets countries’ demands and plays a pivotal role in international relations, wherein good business equates to good relationships. However, despite

13 Sep 2023
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Social Media Metrics: How to Measure the Success of Your Campaigns 

Social media marketing has become an integral part of business strategy as more customers adapt to the digital world. Being able to reach millions of potential customers worldwide, it’s crucial

8 Sep 2023
One CORE Dev IT employee in a social media screen

How To Grow Social Media Presence: Tips and Tricks 

With 4.8 billion users worldwide, social media platforms offer endless opportunities to grow your brand. During this modern digital age, having a solid social media presence is crucial for brands

7 Sep 2023
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Top 6 Benefits of Outsourcing Seasonal Workforce Hiring

In the intricate web of modern industries, companies are always strategizing ways to minimize costs and maximize profits. This perpetual pursuit of operational efficiency and fiscal prudence has elevated the

4 Sep 2023
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Mastering Typography in Web Design: A Comprehensive Guide

Typography is more than just choosing a font—it’s a fundamental element of web design that directly impacts both aesthetics and user experience. While many web design elements contribute to a

29 Aug 2023
a woman wearing a yellow t-shirt with a headset on her head waving her hand to the computer screen.

10 Types of Virtual Assistants and Their Benefits

Companies and business owners are always looking for new ways to make their work smoother and get more done. One idea that’s become really popular is using virtual assistants (VAs). VAs

25 Aug 2023
a man wearing headphones and using a computer searching on what Is Automated Customer Service.

What Is Automated Customer Service? Benefits, Strategies, FAQs

By now, you already know that a customer-centric approach is beneficial for businesses because satisfied customers will bring in more success. Companies are constantly seeking ways to streamline operations and

17 Aug 2023

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