Back-office functions are any operations that are not client-facing, such as payment processing, human resources (HR), quality assurance, and information technology (IT). You can hire internal teams to handle these functions, but around 52% of small businesses outsource to a professional firm or Employer of Record (EOR).
Businesses can reduce costs, fill gaps in their skills, and adapt to changing work environments by using outsourcing. Many businesses work with other companies for IT support, staffing, and recruiting. Due to the shift to remote work, more companies that couldn’t adapt now have the resources to do so.
This article serves as a guide if you have a small or large business to help you understand which areas to consider outsourcing and what to look for when acquiring such services.
What Are Back Office Functions Your Business Should Outsource?
Here are some of the back office functions you can have another agency take over for you:
• Accounting and bookkeeping services
Accounting and bookkeeping are one of the most crucial aspects in ensuring your business runs smoothly. These services include computing taxes, creating invoices, and processing transactions.
These are time-consuming work, and you may not have the budget to hire a full-time accounting team. One CoreDev IT can help you see your company’s financial health and ensure that you meet all laws and regulations.
• Payroll processing services
Another administrative task you can outsource is payroll services. You must ensure compliance and help your employees get their paychecks on time.
If you need help with payroll processing, consider outsourcing to a company that can help you keep track of and meet all your monetary obligations. One CoreDev IT has these protocols and can help you secure information and data.
• Human resources services
Outsourcing or offshoring HR services, such as recruitment, employee relations, and performance management, can provide various benefits. These include cost savings, improved efficiency, and access to expert knowledge.
Outsourcing these functions can help you to attract and retain top talent, improve employee satisfaction, and comply with legal and regulatory requirements.
An in-house HR staff means paying for equipment and salaries and studying laws and regulations to stay compliant. By working with One CoreDev IT, you can cut down on costs and still have the full benefits of HR services.
Having these administrative tasks out of your hands can allow you to focus on other aspects of your business, such as product development and scaling.
• IT helpdesk services
Outsourcing IT services can save you time and money on hiring and training IT staff. It allows you access to a team of experts who can quickly resolve technical issues and provide a development team.
You can obtain the latest technology and tools without expensive investments through outsourcing. One CoreDev IT can ensure 24/7 support for your systems and improve response times to technical issues to reduce downtime and improve productivity.
• Data entry
Outsourcing your data entry to a third-party provider can help you improve accuracy, reduce errors, and give you access to a team of skilled professionals proficient in data management and analysis.
One CoreDev IT can help you organize your growing customer base and suppliers through data entry services. We also ensure you can securely access your internal databases to retrieve crucial information.
Marketing is a big deal; your business must grow and acquire customers. The most commonly outsourced marketing functions include content creation, social media and project management, and search engine optimization (SEO).
If you are looking for a team of marketing experts to create high-quality, well-written content for your website and other marketing channels, One CoreDev IT is here to help. These pieces of content can result in improved online visibility and increased website traffic.
How to Choose a Back Office Functions Provider
Here are some of the aspects you should consider when choosing a back-office functions provider:
1. Determine your business needs
Before you start researching back-office function providers, it is important to determine your business needs first. Identify the specific tasks that you want to outsource and the type of support that you require.
2. Identify your budget
Once you know what you need from a back-office provider, identify how much of your budget you can allocate towards hiring one. A budget can help narrow your provider options and keep your business running smoothly.
3. Research potential providers
Create a shortlist of potential back-office outsourcing providers. Research the providers and read reviews from past customers to get an idea of their experience. You can also check online directories and industry associations or ask for referrals from business associates who have outsourced similar tasks.
4. Assess provider compatibility
Once you have a shortlist of providers, assess their compatibility with your business. Evaluate their experience, expertise, and resources to ensure they can deliver quality service.
You must also assess their communication skills and work ethics to ensure you can work effectively with them. Ask if they can support you anytime in case you run into issues.
5. Verify provider expertise
Before you finalize your selection, verify the provider’s expertise in the tasks you want to outsource. Ask for their portfolio, experience, and case studies to determine their level of proficiency in your industry.
When looking for a provider, ensure they have a reliable track record and comply with all legal and regulatory requirements. A provider like One CoreDev IT has over 20 years of experience outsourcing business processes and can tailor solutions to your needs.
Frequently Asked Questions (FAQs)
Q1: What are the Benefits of Outsourcing Back-Office Functions?
Outsourcing back-office functions offers numerous advantages, including increased efficiency, cost savings, and access to specialized expertise. It allows businesses to focus on core activities while experts handle essential but non-client-facing tasks.
Q2: How Can Outsourcing HR Services Benefit My Business?
Outsourcing HR services, such as recruitment and employee relations, can lead to cost savings, improved efficiency, and compliance with legal requirements. It helps in attracting and retaining top talent while freeing up resources for strategic growth.
Q3: Why Consider Outsourcing IT Helpdesk Services?
Outsourcing IT helpdesk services provides access to a team of technical experts who can quickly resolve issues and improve productivity. It also ensures 24/7 support, reducing downtime and allowing businesses to stay technologically up-to-date without heavy investments.
Q4: How Do I Choose the Right Back-Office Functions Provider?
Choosing the right provider involves determining your specific needs, setting a budget, researching potential providers, assessing compatibility, and verifying expertise. Look for providers with a strong track record and compliance with legal and regulatory requirements.
Q5: What Types of Marketing Functions Can Be Outsourced?
Marketing functions that can be outsourced include content creation, social media management, and search engine optimization (SEO). These outsourced services can enhance online visibility, drive website traffic, and ultimately contribute to business growth.
Let Your Business Succeed
Outsourcing your back-office functions, including increased efficiency, cost savings, and access to specialized expertise, can benefit you.
At One CoreDev IT, we provide comprehensive back-office solutions and Employer of Record (EOR) services to help you streamline your operations. Our experienced team can handle all your HR and administrative tasks so that you can focus on your growth.
Contact One CoreDev IT today and learn how our outsourcing services can benefit your business!