News & Insights
Keep up to date with the latest news, trends, and insights from our industry.
11 Sales Closing Tactics That Will Improve Your Conversion Rates
It is important to attract many leads in order to find people that could be converted into prospects. To attract leads, some businesses hire companies
10 Metrics to Prioritize When Hiring an Inbound Call Center
An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming
8 Habits of Effective Merchant Customer Service Providers
With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted
8 Great Ways To Personalize Support E-mails
In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast
10 De-escalation Techniques for Effective Customer Support
With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are
10 Call Center Metrics for Measuring Customer Success
Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be
Live Streaming for E-Commerce: Should You Try It For Your Brand!
Many businesses have leveraged the power of videos to help achieve their business goals. Over the years, live streaming has been a fast-growing industry. A
How to Get Useful Feedback to Improve Your Customer Support
One of the frustrations that customers encounter is failing to get a decent interaction with a customer support representative. Although your in-house team, or a
How to Boost E-Commerce Sales: 8 Things to Check
It’s great to know that technology’s sole purpose is not just for entertainment but also helps in booming businesses. What we now coin as ‘e-commerce’
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
