support

What Tech Jargons Should You Avoid in Customer Support?

The key to a successful relationship between a customer service team and the clients is effective communication. However, barriers such as foreign language and technical jargons might greatly affect the

23 Mar 2023

8 Great Ways To Personalize Support E-mails

In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast resolutions, quick responses, and a

28 Feb 2023

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor

23 Feb 2023

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