metrics

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10 Metrics to Prioritize When Hiring an Inbound Call Center

An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming calls, resolve issues, and provide

7 Mar 2023
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10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023

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