Inbound

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10 Metrics to Prioritize When Hiring an Inbound Call Center

An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming calls, resolve issues, and provide

7 Mar 2023
a woman wearing a headset and using a computer answering an Inbound call center

10 Things to Consider Before Hiring an Inbound Call Center 

One great asset for businesses to grow is their inbound call center representatives. When customers want their concerns answered, it’s the representatives’ role to answer their queries. Once customers are

5 Jan 2023

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