customer

a person wearing a headset and using a laptop talking to a customer using Tech Jargons

What Tech Jargons Should You Avoid in Customer Support?

The key to a successful relationship between a customer service team and the clients is effective communication. However, barriers such as foreign language and technical jargons might greatly affect the

23 Mar 2023

Merchant Services Team

8 Habits of Effective Merchant Customer Service Providers

With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted already to merchant services for

2 Mar 2023

a group of people working at computers discussing de-escalation techniques customer support

10 De-escalation Techniques for Effective Customer Support

With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are having billing issues or poor

23 Feb 2023

Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023

a person wearing headphones and writing a customer a feedback on a notebook

How to Collect and Analyze Customer Feedback Effectively 

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and

24 Jan 2023

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