call center

female employees smiling with laptops from One CoreDev IT (CORE) offshoring to the philippines company

Why Offshoring to the Philippines Remains a Strategic Choice in 2025

Imagine a business that’s growing rapidly but struggling with high operational costs and talent shortages. To stay competitive, they look beyond borders and find a solution—offshoring to the Philippines. For

14 Mar 2025
customer service outsourcing team

How to Maintain Quality with Customer Service Outsourcing

Outsourcing customer service is a smart strategy for companies looking to streamline operations and boost efficiency. However, it comes with the challenge of maintaining high service standards. When your support

10 Jan 2025
a group of people sitting at computers checking for Call center metrics

10 Metrics to Prioritize When Hiring an Inbound Call Center

An inbound call center is a critical component of customer service, serving as the primary touchpoint between businesses and their customers. These centers manage incoming calls, resolve issues, and provide

7 Mar 2023
Call center metrics woman

10 Call Center Metrics for Measuring Customer Success

Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be more evident. In fact, 80%

21 Feb 2023
a woman wearing a headset and using a computer answering an Inbound call center

10 Things to Consider Before Hiring an Inbound Call Center 

One great asset for businesses to grow is their inbound call center representatives. When customers want their concerns answered, it’s the representatives’ role to answer their queries. Once customers are

5 Jan 2023
A customer support agent using a call center script

6 Best Practices for Effectively Using Call Center Scripts

When a customer calls to inquire about your product or service, you must be prepared to assist and provide appropriate solutions. Even if your company has a self-service option or

17 Oct 2022

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