News & Insights

Keep up to date with the latest news, trends, and insights from our industry.

How to Boost E-Commerce Sales: 8 Things to Check

It’s great to know that technology’s sole purpose is not just for entertainment but also helps in booming businesses. What we now coin as ‘e-commerce’ brings a new perspective to

9 Feb 2023

How Managers Can Effectively Direct Their Offshored Team

Offshoring services has been common to businesses nowadays, making it one of the fastest-growing industries in the world. In fact, the offshoring market size is expected to reach USD405.6 billion

7 Feb 2023

How Chatbots and AI have Revolutionized Customer Service

Providing the best customer experience has always been one of the main goals of businesses. However, the traditional way of customer service fails to keep up with the constantly changing

2 Feb 2023

8 Payment Processing Tools To Make The Shift To Online Selling

Making the switch to online selling makes sense nowadays for various reasons. Over the years, there has been a change in customers’ shopping behavior. We can now see shoppers doing

31 Jan 2023

E-Commerce Best Practices to Stand Out From the Competition

E-commerce has seen considerable growth in the last few years. The demand has grown even more in 2020 with the COVID-19 pandemic. The rise in the popularity of e-commerce and

26 Jan 2023

How to Collect and Analyze Customer Feedback Effectively

Great businesses focus on sales strategies and have a concrete plan to improve their relationship with the customers. This includes getting to know the customers’ journey with the company and

24 Jan 2023

A Quick Guide to Writing a Good Tech Support Email

Just because you are working in technical support doesn’t mean you will no longer be dealing with customer emails. For someone engaged with troubleshooting hardware and software, writing tech support

19 Jan 2023

8 Tech Support Mistakes You Should Avoid

Technical support is a vital business function in promoting a better business-to-client relationship. The help desk is where people ask for assistance regarding troubleshooting and other technical issues of products

17 Jan 2023

E-Commerce Mistakes That Are Costing Your Business $$$

E-commerce has become a common business practice, especially in our modern, digital age, thanks to its convenience and effectiveness. Most of the world’s population is technologically literate, allowing businesses to

10 Jan 2023

5 Tips To Decrease Cart Abandonment Rates in Your Online Shop

Did you know that cart abandonment can hurt your conversion rate? Customers may be interested in your products to the point of adding it to their shopping cart. However, they

10 Jan 2023

5 Practical Tips to Increase Your E-Commerce Conversion Rates

Having a great website does not guarantee a conversion rate. You may have hired the best web designer for your e-commerce store, but is it generating enough customer traffic? Also,

9 Jan 2023

10 Things to Consider Before Hiring an Inbound Call Center

One great asset for businesses to grow is their inbound call center representatives. When customers want their concerns answered, it’s the representatives’ role to answer their queries. Once customers are

5 Jan 2023

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