News & Insights

Keep up to date with the latest news, trends, and insights from our industry.

A customer support agent using a call center script

6 Best Practices for Effectively Using Call Center Scripts

When a customer calls to inquire about your product or service, you must be prepared to assist and provide appropriate solutions. Even if your company has a self-service option or

17 Oct 2022

CORE Employee checking data

4 Common Data Entry Mistakes (And How to Fix Them)

Data entry is a fundamental skill that allows businesses to keep track of all their information. These records must be accurate, secure, and in the correct order. As a result,

17 Oct 2022

customer calling for tech support

5 Reasons Why Customers Hate Calling Tech Support

Few people in the world do not own gadgets or other technological devices. Each device has a complex body and functionality that works with the overall model. Your device could

17 Oct 2022

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