News & Insights
Keep up to date with the latest news, trends, and insights from our industry.
10 Tools Your E-Commerce Business Should Be Using
The growing competition in the e-commerce industry has pushed more businesses to go online. With the long list of benefits that e-commerce offers, you may
Labor Laws to Consider When Sourcing from the Philippines
With a 7.6% GDP growth in 2022, the Philippines’ rising economy is now attracting international businesses looking to hire a global team. The country is
8 Tips to Reduce Interaction Cost in Your E-commerce Site
As technology continues to rise, so do the possibilities of making your products accessible online through an e-commerce website. Companies have the freedom to customize
11 Sales Closing Tactics That Will Improve Your Conversion Rates
It is important to attract many leads in order to find people that could be converted into prospects. To attract leads, some businesses hire companies
10 Metrics to Prioritize When Hiring an Inbound Call Center
An inbound call center is for its responsibilities to take incoming calls and resolve customers’ concerns. It’s the most common type of customer service that
8 Habits of Effective Merchant Customer Service Providers
With the rise of the e-commerce industry, you may have observed that digital and electronic payments have been in demand. You might also have shifted
8 Great Ways To Personalize Support E-mails
In business, customer support is an important factor in gaining your customers’ loyalty. Usually, they would have high expectations when it comes to having fast
10 De-escalation Techniques for Effective Customer Support
With any business, it is common to have frequent run-ins with dissatisfied and angry customers. Some of the most common reasons for customer complaints are
10 Call Center Metrics for Measuring Customer Success
Customers demand high-quality service from customer service representatives—and that is not surprising at all. Although when COVID-19 happened, the demand for high-quality support could not be
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
Want to be part of our team?
We’re always on the lookout for new talents! Be part of our growing community of CORE professionals and apply today!
